Easy Returns

Return Guidelines: If you are not 100% satisfied with your selection, please contact us at returns@arearugoutlet.com upon receiving your product. If the item is in new condition, we will refund the purchase price upon receipt of goods, or exchange it, whichever you prefer. The return authorized item must be received back by us within 15 days of receipt by customer for a full refund. We want your return process to be as simple as possible, so please note:

• Return freight must be paid by the purchaser.
  
  
• Goods returned without a RETURN AUTHORIZATION NUMBER from Area Rug Outlet will be refused and returned to sender, or incur a substantial fee for processing, so be sure to obtain an “RA #” and “ship to” address from Rugs To My Door prior to returning items.
  
  
• We suggest that you return the item by using either UPS or FED EX GROUND or any other courier that is able to track AND INSURE its packages. We must be able to verify return receipt of the goods with a tracking number prior to issuing a credit.
  
  
• Items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged and or soiled.
  
  
• A return received by Area Rug Outlet after 15 days of initial receipt by customer (but within 60 days) qualifies for a merchandise credit only, less 20% processing fee, and must have a return authorization number.
  
  
• No returns will be accepted beyond 60 days from date of initial merchandise receipt.
  
  
• Select manufacturers require the return item be picked up by them. In this case, the cost of freight back (usually approximately 10%) will be deducted from the refund amount.
  
  
• Refunds are issued using the method you paid us with, customer should allow 5-10 days for refund processing.
  
  
• If you choose to refuse shipment of the item or ask us to cancel the order after it has left the manufacturer, you will incur a cancellation fee. It is always best to contact us rather than refusing a shipment. A refused item will incur significant costs for processing. Please allow 7-10 business days (upon receipt of goods by arearugoutlet.com) to receive your refund.

If you have any questions or require any assistance, please contact us at returns@arearugoutlet.com, or phone us at 319-400-4068. Thank you for shopping with us.

AreaRugOutlet.com
2006 Bristol Dr.
Iowa City, IA 52245